Montessori For Kids Return & Refund Policy
Last Updated: October 2025
This Return & Refund Policy applies to all purchases made through the Montessori For Kids online store (montessoriforkids.shop).
Contact Details
For any questions or issues regarding returns or refunds, please reach out to our support team:
Eligibility and Timeframe
Customers located in the United Kingdom have the right to return their purchase within 30 calendar days from the date of delivery — no questions asked.
How to Start a Return
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Contact Us: Before returning any item, please email info@montessoriforkids.shop to request authorisation. Returns sent without prior approval may not be accepted.
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Approval & Instructions: Once approved, we’ll provide step-by-step return instructions and, if applicable, a prepaid return label.
Packaging & Shipping Guidelines
- Items must be securely packed in the original packaging, including all tags, labels, and accessories.
- Include your return authorisation slip or proof of purchase inside the parcel.
- Affix the provided return label before shipping the package.
Return Shipping Costs
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Defective or Incorrect Items: Return shipping is free of charge.
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Change of Mind or Incorrect Choice: The customer is responsible for the return postage costs.
Conditions for Refunds
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Change of Mind: You may return items within 30 days of delivery, provided they are unused, undamaged, and in their original packaging.
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Defective or Damaged Products: Contact us within 48 hours of delivery with clear photos of the issue. We’ll arrange a replacement or full refund after inspection.
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Wrong Product Received: We will cover all return shipping costs and send the correct item immediately.
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Item Not Delivered: If your parcel hasn’t arrived after the estimated delivery window, please contact us. We’ll investigate and issue a replacement or refund if confirmed lost.
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Order Cancellations: Orders can be cancelled within 1 hour of purchase. Once processing begins, cancellations are no longer possible. For more information, view our Cancellation Policy.
Returns for Non-Faulty Items
If you’ve changed your mind, you can return the product within 30 days as long as it’s unused, unopened, and suitable for resale. Customers are responsible for return postage in this case.
Return Shipping Address
All authorised returns should be sent to:
Maarseveensestraat 9, 2574 RW, The Hague, South-Holland, The Netherlands
Refund Processing Timeline
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Report Window: Notify us within 30 days of receiving your order.
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Processing Time: Refunds are issued within 7 business days after we receive and inspect your returned item.
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Refund Method: Refunds are sent via the same payment method used for the original order.
Items Not Eligible for Return
- Customised or personalised items
- Hygiene-sensitive products (e.g., children’s bedding, towels, or toys) if opened or used
Legal Notice
This policy complies with the UK Consumer Rights Act 2015. It does not affect your statutory consumer rights under UK law.
Need Help?
For questions about returns, refunds, or exchanges, contact us via:
Company Details
Store Name: Montessori For Kids
Company Name: Mojibricks Holding
Company Address: Maarseveensestraat 9, 2574 RW The Hague, South-Holland, The Netherlands
Company Registration Number: 78107032
VAT Number: NL003286457B73
Email: info@montessoriforkids.shop
Phone: +31 6 40755132
Customer Service Hours: Mon–Fri 09:00 AM – 5:00 PM (UK local time)
Response Time: Within 24 hours
Website: www.montessoriforkids.shop
