When will I receive my order?
All orders are processed within 1–3 business days (Monday to Friday). Standard delivery takes 5–9 business days after dispatch, depending on your location within the UK. For full details, please visit our Shipping Policy.
Do you offer free shipping?
Yes! We provide Free Standard Shipping on all orders within the United Kingdom — no hidden fees.
How can I track my order?
Once your parcel has been dispatched, you’ll receive an email with your tracking number. You can follow your delivery anytime via our Track Your Order page.
Can I cancel or change my order?
Yes, you may cancel or update your order within 1 hour of purchase. After this time, orders enter processing and can no longer be changed or cancelled. Please email us immediately at info@montessoriforkids.shop or visit our Cancellation Policy page for details.
I entered the wrong delivery address — what should I do?
If you made a mistake with your shipping address, please contact us within 1 hour of ordering. Once your order is processed or shipped, we are not responsible for incorrect address details.
Can I return my order?
Yes. We offer 30-Day Hassle-Free Returns. Items must be unused, undamaged, and in their original packaging. For detailed instructions, please see our Return & Refund Policy.
When will I get my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Which payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Maestro. Learn more in our Payment Policy.
Is my payment information secure?
Yes. All transactions are encrypted with SSL technology and fully compliant with PCI DSS (Payment Card Industry Data Security Standards). We never store or share your full payment details.
Where are you based?
Our headquarters are located in The Hague, The Netherlands, and we proudly serve customers across the United Kingdom.
Do you have a customer service team?
Yes. Our support team is available Monday to Friday, 09:00 AM – 5:00 PM (UK local time). You can reach us anytime at info@montessoriforkids.shop or via our Contact Page.