FAQ
Frequently Asked Questions (FAQ)
Ordering & Payment
What payment methods do you accept?
We accept a wide range of secure payment methods, including Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and UnionPay.
Is my payment information secure?
Absolutely. Our store is powered by Shopify, which is certified Level 1 PCI DSS compliant. All payment information is encrypted during transmission using secure socket layer (SSL) technology, and we never store your credit card details.
What currency are your prices in?
All prices on our website are listed in US Dollars (USD).
How do I know my order was placed successfully?
After you complete your purchase, you will receive an order confirmation email at the email address you provided. If you don't see it, please check your spam or junk folder before contacting us.
Shipping & Delivery
Where do you ship to?
Currently, we only ship to addresses within the United States.
How much does shipping cost?
We are happy to offer free shipping on all orders within the United States.
How long will it take to receive my order?
Our total delivery time is typically 5-9 business days. This includes our handling time of 0-1 business days (Monday-Friday) and a transit time of 5-8 business days once the package is with the carrier.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can enter this number on our Track Your Order page to see the latest updates on your delivery.
Returns & Exchanges
What is your return policy?
We have a 30-day return policy. You can return any item within 30 days of receipt, as long as it is in new, unused condition and in its original packaging.
How do I start a return or exchange?
To initiate a return or exchange, please email us at info@montessoriforkids.shop. We will provide you with further instructions.
Who pays for return shipping?
Customers are responsible for the shipping costs associated with returning an item.
What if my item arrives damaged?
Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at info@montessoriforkids.shop so we can evaluate the issue and make it right.
Products & General
Are your toys safe for children?
Yes, the safety of your children is our highest priority. Our products are made from high-quality, non-toxic materials and are designed to meet safety standards for children's toys.
What age group are the toys for?
Each product on our website has a recommended age range listed in its description to help you choose the perfect toy for your child's developmental stage.
How can I contact customer support?
You can reach our support team by emailing us at info@montessoriforkids.shop or by using the form on our Contact Page. Our team is available Monday to Friday, from 10:00 AM to 4:30 PM (CET).
Contact & Company Information
For any questions or support inquiries, please feel free to contact us. You can reach us via email or through our official contact page.
Website: https://montessoriforkids.shop/
Email: info@montessoriforkids.shop
Contact Page: https://montessoriforkids.shop/pages/contact
Our support team is available Monday to Friday, from 10:00 AM to 4:30 PM (CET). We have an average response time of 24 hours.
Official Company Details:
Store Name: Montessori For Kids
Company Name: Mojibricks Holding
Phone: +31640755132
Address: Maarseveensestraat 9, 2574RW, The Hague, South-Holland, The Netherlands
Chamber of Commerce (KVK) number: 78107032
VAT ID number: NL003286457B73